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Exam : EXIN ex0-103
Title : ISO/IEC 20000 Foundation

1. Which of the following is Problem Management primarily concerned with?
A. looking at Security Plans
B. looking at the cause of Incidents
C. looking at the Change Plan
D. looking at the Release Strategy
Answer: B

2. What is the objective of a Management System?
A. to define, agree, record and manage levels of services
B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
D. to provide the policies and the framework that is needed for the effective management and implementation of all IT services
Answer: D

3. Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

4. Which of the following tasks is assigned to each process manager?
A. channeling data to Problem Management
B. ensuring the process is running effectively and efficiently
C. following up on Incidents
D. setting up Service Level Agreements with the users
Answer: B

5. Which of the following must be included within the Service Management plan?
A. Configuration Item (CI) type
B. Information security controls
C. Return to normal working
D. Tools as appropriate to support the processes
Answer: D

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ITIL Foundation v.3
Exam Number/Code : EX0-101
Exam Name : ITIL Foundation v.3
Questions and Answers : 158 Q&As
Update Time: 2010-08-16

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EX0-107 Exam
SCNP Strategic Infrastructure Security
Exam Number/Code : EX0-107
Exam Name : SCNP Strategic Infrastructure Security
Questions and Answers : 233 Q&As

Exam : Exin EX0-107
Title : SCNP Strategic Infrastructure Security
1. As per the guidelines in the ISO Security Policy standard, what is the purpose of the section on Physical and Environmental Security?
A. The objectives of this section are to avoid breaches of any criminal or civil law, statutory, regulatory or contractual obligations and of any security requirements, and to ensure compliance of systems with organizational security policies and standards.
B. The objectives of this section are to prevent unauthorized access, damage and interference to business premises and information; to prevent loss, damage or compromise of assets and interruption to business activities; to prevent compromise or theft of information and information processing facilities.
C. The objectives of this section are to provide management direction and support for information security.
D. The objectives of this section are to maintain appropriate protection of corporate assets and to ensure that information assets receive an appropriate level of protection.
E. The objectives of this section are to control access to information, to prevent unauthorized access to information systems, to ensure the protection of networked services, and to prevent unauthorized computer access.
Answer: B

2. In the process of public key cryptography, which of the following is true?
A. Only the public key is used to encrypt and decrypt
B. Only the private key can encrypt and only the public key can decrypt
C. Only the public key can encrypt and only the private key can decrypt
D. The private key is used to encrypt and decrypt
E. If the public key encrypts, then only the private key can decrypt
Answer: E

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ex0-103 Exam
ISO/IEC 20000 Foundation
Exam Number/Code : ex0-103
Exam Name : ISO/IEC 20000 Foundation
Questions and Answers : 80 Q&As

Exam : EXIN ex0-103
Title : ISO/IEC 20000 Foundation
1. Which of the following is Problem Management primarily concerned with?
A. looking at Security Plans
B. looking at the cause of Incidents
C. looking at the Change Plan
D. looking at the Release Strategy
Answer: B

2. What is the objective of a Management System?
A. to define, agree, record and manage levels of services
B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
D. to provide the policies and the framework that is needed for the effective management and implementation of all IT services
Answer: D

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EX0-101 Exam
ITIL Foundation v.3
Exam Number/Code : EX0-101
Exam Name : ITIL Foundation v.3
Questions and Answers : 158 Q&As

Exam : EXIN EX0-101
Title : ITIL Foundation v.3 Certification
1. Which of the following do Service Metrics measure?
A. Processes and functions
B. Maturity and cost
C. The end to end service
D. Infrastructure availability
Answer: C

2. Which of the following does the Availability Management process include?
1 Ensuring services are able to meet availability targets
2 Monitoring and reporting actual availability
3 Improvement activities, to ensure that services continue to meet or exceed their availability goals
A. 2 and 3 only
B. All of the above
C. 1 and 2 only
D. 1 and 3 only
Answer: B

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EX0-101 Exam
ITIL Foundation v.3
Exam Number/Code : EX0-101
Exam Name : ITIL Foundation v.3
Questions and Answers : 158 Q&As
Update Time: 2010-06-25
Price: $ 99.00

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EX0-101 Exam Demo
2. Which of the following is an objective of Release and Deployment Management?
A. To standardize methods and procedures used for efficient and prompt handling of all changes
B. To ensure all changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management System (CMS)
C. To ensure that overall business risk of change is optimized
D. To define and agree release and deployment plans with customers and stakeholders
Answer: D

3. Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle?
A. Service Strategy
B. Service Transition
C. Service Operation
D. Continual Service Improvement
Answer: C

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ex0-103 Exam Information
ISO/IEC 20000 Foundation
Exam Number/Code : ex0-103
Exam Name : ISO/IEC 20000 Foundation
Questions and Answers : 80 Q&As

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ex0-102 Exam Information
Microsoft Operations Framework,MOFF
Exam Number/Code : ex0-102
Exam Name : Microsoft Operations Framework,MOFF
Questions and Answers : 80 Q&As

1. Which Service Management Function (SMF) needs to ensure that efficient incident detection and recovery tools and processes are in place to handle any service outages that do occur?
A. Availability Management
B. Release Management
C. Service Desk
D. System Administration
Answer: A

2. Which of the following is a responsibility of the Operations Role Cluster?
A. detecting intrusions and protecting against viruses
B. managing business-to-business trading interfaces
C. managing IT-procurement and purchasing functions
D. prioritizing service improvement requests and identifying gaps for future functionality
Answer: B

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EX0-101 Exam Information
ITIL Foundation v.3
Exam Number/Code : EX0-101
Exam Name : ITIL Foundation v.3
Questions and Answers : 159 Q&As

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EX0-101 Exam
ITIL Foundation v.3
Exam Number/Code : EX0-101
Exam Name : ITIL Foundation v.3
Questions and Answers : 159 Q&As
Update Time: 2009-11-12

1. Event Management, Problem Management, Access Management and Request Fulfilment are part of
which stage of the Service Lifecycle?
A. Service Strategy
B. Service Transition
C. Service Operation
D. Continual Service Improvement
Answer: C
2. Reliability is a measure of:
A. The availability of a service or component
B. The level of risk that could impact a service or process
C. How long a service or component can perform its function without failing
D. A measure of how quickly a service or component can be restored to normal working
Answer: C
3. A single Release unit, or a structured set of Release units can be defined within:
A. The RACI Model
B. A Release Package
C. A Request Model
D. The Plan, Do, Check, Act (PDCA) cycle
Answer: B
4. What is a RACI model used for?
A. Performance analysis
B. Recording Configuration Items
C. Monitoring services
D. Defining roles and responsibilities
Answer: D
5. Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
A. Proprietary Knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B. Public standards are always cheaper to adopt
C. Public frameworks are prescriptive and tell you exactly what to do
D. Proprietary knowledge has been tested in a wide range of environments
Answer: A
6. Which of the following is an objective of Release and Deployment Management?
A. To standardize methods and procedures used for efficient and prompt handling of all changes
B. To ensure all changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration
Management System (CMS)
C. To ensure that overall business risk of change is optimized
D. To define and agree release and deployment plans with customers and stakeholders
Answer: D

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